FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with RAVENZO. If you can’t find what you’re looking for, our Customer Care team is here to help.
1. WHERE DOES RAVENZO SHIP?
RAVENZO ships to Australia, the United Kingdom, the United States, and supported international destinations.
Available delivery methods and estimated delivery times are displayed at checkout based on your destination.
2. HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are typically processed within 1–3 business days.
For Australia, the United Kingdom and the United States, estimated delivery times range from 3–12 business days, depending on the shipping method selected.
For other international destinations, estimated delivery times range from 4–18 business days.
Please see our Shipping & Delivery page for full details.
3. DO YOU OFFER FREE SHIPPING?
Yes. Complimentary Essential Delivery is available with no minimum order value.
Faster Standard, Priority and Express delivery options are also available for an additional charge.
4. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please allow approximately 24–72 hours for tracking updates to become active after dispatch.
5. CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel an order, contact us as soon as possible.
Orders may be cancelled before fulfillment begins. Once an order has entered fulfillment or has been dispatched, we cannot guarantee changes or cancellations.
6. WHAT IS YOUR RETURN POLICY?
Eligible items may be returned within 30 days of delivery.
Items must be unworn, unused and in their original condition with all applicable tags and labels attached.
RAVENZO provides free return shipping on eligible returns and charges no restocking fee.
Please see our Returns & Refunds page for complete conditions.
7. HOW DO I START A RETURN?
Contact our Customer Care team at customer.ravenzo@outlook.com with your order number and the item you would like to return.
Once your return has been approved, we will provide the appropriate return instructions.
Please do not send products to our business correspondence address unless specifically instructed by our Customer Care team.
8. WHEN WILL I RECEIVE MY REFUND?
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to your original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.
9. DO YOU OFFER EXCHANGES?
For the fastest service, we recommend returning your eligible item and placing a new order for your preferred size, colour or style.
This also helps avoid your preferred item selling out while your original return is being processed.
10. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible at customer.ravenzo@outlook.com.
Include your order number and clear photographs of the product and packaging where applicable. Our Customer Care team will review the issue and arrange an appropriate resolution.
11. WILL MY ORDER ARRIVE IN ONE PACKAGE?
Not always. RAVENZO works with different fulfillment and logistics partners, so items within the same order may occasionally be dispatched separately.
You may therefore receive more than one package or tracking number. You will not be charged additional shipping fees if we divide your order into multiple shipments.
12. WILL I HAVE TO PAY CUSTOMS OR IMPORT DUTIES?
International orders may be subject to customs duties, import taxes, VAT or other charges imposed by your destination country.
Unless otherwise stated at checkout, these charges are determined by local authorities and are the responsibility of the recipient.
13. HOW DO I FIND THE RIGHT SIZE?
Please refer to the Size Guide available on our website before placing your order.
Sizing and fit can vary between different styles, so we recommend checking the measurements provided for the relevant product whenever available.
14. ARE ITEMS IN MY CART RESERVED?
No. Adding an item to your cart does not reserve it.
Products remain available for purchase by other customers until checkout has been successfully completed.
15. HOW CAN I CONTACT RAVENZO?
Our Customer Care team can assist with orders, shipping, returns, products and general enquiries.
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868
For questions about an existing purchase, please include your order number so we can assist you more efficiently.
STILL NEED HELP?
Our Customer Care team is here for you.
Contact RAVENZO Customer Care at customer.ravenzo@outlook.com