Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by RAVENZO. Throughout the site, the terms “we”, “us” and “our” refer to RAVENZO.
RAVENZO offers this website, including all information, tools, products and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, purchasing from us, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not use the website or purchase our products.
Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
SECTION 1 — ACCESS AND ACCOUNT
You may use our website only for lawful purposes and in accordance with these Terms.
You are responsible for ensuring that the information you provide to us is accurate, complete and current.
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us promptly if you believe your account has been accessed or used without authorization.
We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms have been violated.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display our products, colours, images and descriptions as accurately as possible.
However, the appearance of products may vary depending on your screen, device settings, lighting, manufacturing tolerances or production batches.
Product availability is not guaranteed and may change without notice.
We reserve the right to limit quantities available for purchase, discontinue products, modify product descriptions or specifications, restrict sales where reasonably necessary, or refuse or cancel orders where permitted by law.
All product purchases are subject to availability.
SECTION 3 — ORDERS
When you place an order with RAVENZO, you are making an offer to purchase the selected products.
An order is not considered finally accepted until payment has been successfully authorized and we have accepted the order for fulfillment.
We reserve the right to refuse, limit or cancel an order for legitimate reasons, including suspected fraud, pricing errors, stock availability, payment issues or unauthorized resale activity.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
You are responsible for reviewing your order details before submitting your purchase.
SECTION 4 — PRICES AND BILLING
Prices displayed on our website may change without notice.
The final amount payable will be shown during checkout before you complete your purchase.
You agree to provide current, complete and accurate billing, payment and account information for all purchases made through our store.
Where applicable, taxes, duties, delivery charges or other fees may be added during checkout or charged by local authorities.
We reserve the right to correct pricing or billing errors where permitted by applicable law.
SECTION 5 — SHIPPING AND DELIVERY
Orders are processed and delivered in accordance with our Shipping & Delivery Policy.
Estimated delivery times are provided for guidance and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by factors outside our reasonable control, including customs clearance, carrier delays, severe weather, public holidays, transportation disruptions and other unforeseen circumstances.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping & Delivery Policy for complete information regarding processing, tracking, international delivery and shipping restrictions.
SECTION 6 — INTELLECTUAL PROPERTY
All content made available through the RAVENZO website, including logos, branding, graphics, photographs, text, product descriptions, website design, icons and other materials, is owned by or licensed to RAVENZO unless otherwise stated.
You may access and use our website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, sell, license, publish or commercially exploit our content without prior written permission.
Nothing in these Terms transfers any intellectual property rights to you.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor, control or manage.
Such tools are provided on an “as available” and “as is” basis without warranties or endorsement from us.
Your use of optional third-party tools is at your own discretion and risk and may be subject to additional terms imposed by the relevant third-party provider.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for examining or evaluating third-party content, products, services, privacy practices or website security.
Your use of third-party websites is subject to their own terms and policies.
RAVENZO is not responsible for losses or damages arising from transactions conducted directly with third-party websites or services, except where responsibility cannot legally be excluded.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify.
Your use of our store may involve functionality and infrastructure provided by Shopify and its associated service providers.
However, purchases made through the RAVENZO website are transactions between you and RAVENZO unless otherwise expressly stated.
Shopify is not responsible for the products purchased from RAVENZO, subject to applicable law and Shopify's own terms.
SECTION 10 — PRIVACY POLICY
Your privacy is important to us.
Our collection, use, disclosure and handling of personal information are governed by our Privacy Policy.
By using our website or services, you acknowledge that your personal information may be processed as described in that policy.
SECTION 11 — FEEDBACK
If you provide reviews, comments, suggestions, ideas, photographs or other feedback to us, you confirm that you have the right to provide that material.
Where legally permitted, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt and display such feedback for legitimate business and marketing purposes.
We are under no obligation to use submitted feedback.
We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, infringing or otherwise inappropriate.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors, update information or cancel affected orders where permitted by applicable law.
We are not obligated to update or clarify information except where required by law.
SECTION 13 — PROHIBITED USES
You may not use our website or services for unlawful or fraudulent purposes, to violate applicable laws or regulations, infringe intellectual property rights, transmit malicious code, unlawfully collect personal information, interfere with website security, attempt unauthorized access, place fraudulent orders, misuse promotions, or engage in other deceptive or harmful activities.
We reserve the right to restrict or terminate access where prohibited activity is identified.
SECTION 14 — AGENTS
Nothing in these Terms creates an agency, partnership, joint venture, employment or franchise relationship between you and RAVENZO.
Neither party has authority to bind the other except as expressly provided in writing.
SECTION 15 — TERMINATION
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time.
We may suspend or terminate access to our services where you materially violate these Terms, engage in fraudulent activity, interfere with our operations or where termination is otherwise permitted by law.
Obligations that by their nature should survive termination will continue to apply.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that access to our website will always be uninterrupted, secure or error-free.
We do not exclude any warranty, guarantee, condition or consumer right that cannot legally be excluded.
Nothing in this section limits rights you may have under mandatory consumer protection laws.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, RAVENZO will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or services.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited.
SECTION 18 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold RAVENZO harmless from claims, liabilities, damages, losses and reasonable expenses arising from your violation of these Terms, unlawful use of our website, infringement of another person's rights, or fraudulent or abusive activity associated with your account.
This provision does not apply where such liability results from our own unlawful conduct or where prohibited by applicable law.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy and any other policies displayed on our website, constitute the entire agreement between you and RAVENZO regarding your use of our store and services.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations as part of a restructuring, merger, sale, acquisition or transfer of business, subject to applicable law.
SECTION 22 — GOVERNING LAW
These Terms are governed by the applicable laws of New South Wales, Australia, without prejudice to any mandatory consumer protection rights that may apply to customers in their country or region.
Any dispute will be handled by a court or tribunal with appropriate jurisdiction, subject to applicable consumer law.
SECTION 23 — HEADINGS
Section headings are provided for convenience and readability only.
They do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, services, legal requirements or operational practices.
The latest version will always be available on this page.
Where required by law, we will provide appropriate notice of material changes.
Your continued use of our services after updated Terms become effective constitutes acceptance of those changes where legally permitted.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
RAVENZO Customer Care
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868
Business Correspondence Address:
164–166 Parramatta Road
Stanmore, NSW 2048
Australia
RAVENZO operates primarily as an online retailer. This address is not a physical retail store or customer return location.