Shipping policy

SHIPPING & DELIVERY

At RAVENZO, we are committed to making your shopping experience seamless from checkout to delivery. We work with trusted fulfillment partners and international carriers to deliver orders safely and efficiently worldwide.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Orders placed during weekends, public holidays, promotional events, or periods of high demand may require additional processing time.

DELIVERY OPTIONS

Australia · United Kingdom · United States

International

For all other supported destinations.

Complimentary Essential Delivery is available with no minimum order value.

ESTIMATED DELIVERY TIMES

Delivery estimates are calculated in business days and generally begin once your order has been dispatched.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary due to destination, carrier operations, customs clearance, local postal services, weather conditions, public holidays, or other circumstances beyond our reasonable control.

ORDER TRACKING

When tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.

MULTIPLE SHIPMENTS

To provide efficient international fulfillment, products within the same order may occasionally be dispatched separately from different fulfillment locations.

If this occurs, you may receive your items in multiple packages and at different times. You will not be charged additional shipping fees as a result of an order being divided into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at customer.ravenzo@outlook.com.

Once an order has entered fulfillment or has been dispatched, we cannot guarantee that the delivery address can be changed.

RAVENZO cannot be held responsible for orders that are delayed, returned, or undeliverable due to incorrect or incomplete information provided at checkout.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are determined by local authorities and are the responsibility of the recipient. RAVENZO does not control these charges or their assessment.

Customs clearance may occasionally cause additional delivery delays.

DELAYED ORDERS

Although we work to ensure orders arrive within the estimated timeframe, occasional delays may occur.

If your order has significantly exceeded its estimated delivery window, please contact our Customer Care team with your order number so we can review the shipment.

LOST OR DAMAGED PACKAGES

If your package appears to be lost in transit or arrives damaged, contact us promptly at customer.ravenzo@outlook.com with your order details.

For damaged deliveries, we may request photographs of the item and packaging so our team can assess the issue and determine the appropriate resolution.

FAILED OR REFUSED DELIVERY

Orders returned to us or our fulfillment partners because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package may require additional shipping charges before they can be resent.

Any applicable customs charges resulting from a refused international shipment may also be deducted from an eligible refund where permitted by law.

DELIVERY RESTRICTIONS

We ship to many destinations worldwide; however, delivery may not be available to certain countries, territories, PO boxes, military addresses, or remote locations.

Available shipping methods and final shipping charges will be displayed at checkout based on the delivery destination.

UNEXPECTED EVENTS

RAVENZO is not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, customs disruptions, carrier interruptions, transportation restrictions, strikes, governmental actions, or other unforeseen circumstances.

Where possible, we will work with our fulfillment and delivery partners to minimize disruption and assist affected customers.

CONTACT US

For questions regarding shipping, tracking, or delivery, please contact:

RAVENZO Customer Care
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868

Please include your order number when contacting us about an existing order so our team can assist you efficiently.