Legal notice
LEGAL INFORMATION
Last updated: September 2026
This Legal Information page provides important information regarding the operation of RAVENZO, the use of our website, and the terms governing access to our online services.
By accessing or using the RAVENZO website, you acknowledge and agree to the legal information set out below, together with our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy.
BUSINESS INFORMATION
Trading Name: RAVENZO
Business Correspondence Address:
164–166 Parramatta Road
Stanmore, NSW 2048
Australia
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868
RAVENZO operates primarily as an online retailer. The address above is provided for business correspondence and administrative purposes and is not a physical retail store or customer return location.
Customers wishing to return an item should follow our Returns & Refunds Policy and obtain return instructions before sending any products.
WEBSITE OPERATOR
The RAVENZO online store is operated for the purpose of offering fashion products and related services to customers in Australia and supported international markets.
Our ecommerce store is powered by Shopify, which provides the technology and infrastructure used to operate our online storefront and checkout experience.
WEBSITE USE
The information and services available through this website are provided for lawful personal and commercial transactions with RAVENZO.
You must not misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious technology, conduct fraudulent transactions, or use the website in violation of applicable laws or regulations.
Additional conditions governing use of our website are contained in our Terms of Service.
PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, photographs, specifications, sizing information, prices and other information displayed on our website are accurate.
However, minor variations may occur due to screen settings, lighting, manufacturing processes, production batches, materials or other reasonable factors.
Product availability, specifications and prices may change without notice, subject to applicable consumer law.
PRICING
Product prices are displayed in the currency selected or presented through our website and may vary depending on the customer's market or location.
Any applicable shipping charges, taxes or other charges collected by us will be displayed during checkout where practicable.
International customers may also be responsible for customs duties, import taxes, VAT or other charges imposed by authorities in their destination country where applicable.
ORDERS AND PAYMENTS
All orders are subject to acceptance, product availability and successful payment authorization.
We reserve the right to refuse, limit or cancel orders where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, pricing errors, payment issues or product unavailability.
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued to the original payment method.
INTELLECTUAL PROPERTY
Unless otherwise stated, the RAVENZO name, branding, logos, website design, graphics, photographs, text, product descriptions and other original content appearing on our website are owned by, licensed to, or lawfully used by RAVENZO.
Such content may not be copied, reproduced, modified, distributed, published, commercially exploited or used to create derivative works without appropriate authorization.
Nothing on our website should be interpreted as granting any license or right to use our intellectual property except as expressly permitted.
TRADEMARKS
RAVENZO branding, logos, trade names and other distinctive brand elements may be protected by applicable intellectual property laws.
Third-party trademarks, company names and product names appearing on our website remain the property of their respective owners.
The appearance of third-party intellectual property does not necessarily imply endorsement, sponsorship or affiliation.
COPYRIGHT
Website content is protected by applicable copyright and intellectual property laws.
You may view and use our website for personal, non-commercial purposes.
Unauthorized reproduction, redistribution, republication or commercial exploitation of protected RAVENZO content is prohibited to the extent permitted by law.
THIRD-PARTY SERVICES
Our website may use services provided by third parties, including ecommerce technology providers, payment processors, fulfillment partners, shipping carriers, analytics providers and other service providers.
These third parties may operate under their own terms, conditions and privacy practices.
RAVENZO is not responsible for independent third-party services or websites except to the extent required by applicable law.
EXTERNAL LINKS
Our website may contain links to third-party websites for convenience or functionality.
We do not necessarily control, endorse or assume responsibility for the accuracy, availability, security or content of external websites.
Customers should review the applicable terms and privacy policies before using third-party websites or services.
SHIPPING AND FULFILLMENT
RAVENZO may work with third-party fulfillment centers, logistics providers and shipping carriers in different locations to process and deliver customer orders.
As a result, products within the same order may occasionally be shipped separately or originate from different fulfillment locations.
Full shipping terms, estimated delivery periods and applicable charges are provided in our Shipping & Delivery Policy.
RETURNS AND REFUNDS
Eligible purchases are covered by our 30-day return policy, beginning from the date of delivery.
Return eligibility, complimentary return shipping, refunds, cancellations, Final Sale products and other conditions are governed by our Returns & Refunds Policy.
RAVENZO currently applies a 0% restocking fee to eligible returns.
Nothing in our Returns & Refunds Policy limits statutory consumer rights that cannot legally be excluded.
CONSUMER RIGHTS
Nothing contained on this website, in these policies, or in our Terms of Service is intended to exclude, restrict or modify consumer guarantees, rights or remedies that cannot lawfully be excluded.
Where applicable, customers in Australia may have rights and remedies under the Australian Consumer Law in addition to the policies voluntarily provided by RAVENZO.
Customers located in other jurisdictions may also have mandatory consumer rights under their local laws.
PRIVACY AND DATA PROTECTION
We collect and process personal information in accordance with our Privacy Policy and applicable privacy requirements.
Our Privacy Policy explains the categories of information we may collect, how information is used and disclosed, international processing, data retention, security practices and the privacy rights that may be available to customers.
DISCLAIMER
We take reasonable steps to maintain accurate and reliable information on our website.
However, to the maximum extent permitted by applicable law, we do not guarantee that all website content will always be complete, current, uninterrupted or free from errors.
We reserve the right to correct errors and update website information where reasonably necessary.
Nothing in this Legal Information excludes warranties, guarantees or liabilities that cannot legally be excluded.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, RAVENZO will not be responsible for indirect, incidental, special or consequential losses arising solely from the use or inability to use our website.
Any limitation of liability applies only to the extent legally permitted.
Nothing in this section excludes or limits liability where exclusion or limitation would be unlawful.
GOVERNING LAW
This Legal Information and the operation of our Services are subject to the applicable laws of New South Wales, Australia, without limiting mandatory consumer rights that customers may have under the laws applicable in their place of residence.
Further provisions regarding governing law and disputes are contained in our Terms of Service.
CHANGES TO LEGAL INFORMATION
We may update this Legal Information periodically to reflect changes to our business operations, website, policies or applicable legal requirements.
The latest version will be published on this page together with the applicable update date.
CONTACT INFORMATION
For legal, business or general enquiries regarding RAVENZO, please contact:
RAVENZO Customer Care
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868
Business Correspondence Address:
164–166 Parramatta Road
Stanmore, NSW 2048
Australia
Please contact Customer Care separately for return authorization before sending any merchandise to an address.