Privacy policy
PRIVACY POLICY
Last updated: September 2026
This Privacy Policy describes how RAVENZO (“RAVENZO”, “we”, “us” or “our”) collects, uses, discloses and otherwise processes your personal information when you visit our website, make a purchase, contact us, or otherwise use our online services (collectively, the “Services”).
Our store is powered by Shopify. As a result, Shopify and certain service providers may process personal information necessary to provide our ecommerce services.
By using our Services, you acknowledge the practices described in this Privacy Policy.
SECTION 1 — PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with RAVENZO, we may collect or process the following categories of personal information:
Contact Information
Your name, email address, telephone number, billing address and shipping address.
Order Information
Products purchased, order history, returns, refunds, cancellations, delivery details and communications relating to your orders.
Payment Information
Payment method and transaction information required to process your purchase. Payment information may be processed directly by Shopify, payment processors and other authorized providers.
Account Information
Username, password and other information associated with your customer account where applicable.
Device and Usage Information
IP address, browser type, device information, operating system, network information, website interactions and other technical information.
Customer Service Information
Information you provide when contacting us regarding orders, products, returns, complaints or other enquiries.
Marketing Information
Your marketing preferences and information regarding your interaction with promotional emails, advertisements or campaigns.
SECTION 2 — SOURCES OF PERSONAL INFORMATION
We may collect personal information:
Directly from you when you create an account, place an order, contact us, subscribe to marketing communications or otherwise provide information to us.
Automatically through cookies and similar technologies when you interact with our website.
From Shopify and service providers that support our ecommerce operations.
From payment processors, fulfillment providers, shipping carriers, analytics providers and advertising partners where permitted by applicable law.
SECTION 3 — HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders.
Process payments, returns and refunds.
Provide order confirmations and shipping updates.
Deliver products and provide tracking information.
Create and manage customer accounts.
Provide customer service.
Detect, investigate and prevent fraud, abuse and security incidents.
Maintain and improve our website and Services.
Understand how customers interact with our store.
Personalize your shopping experience where permitted.
Send marketing communications where you have consented or where otherwise permitted by law.
Comply with legal, regulatory, tax and accounting obligations.
Protect the rights, property and security of RAVENZO, our customers and others.
We will process personal information only where we have an appropriate legal basis where required by applicable law.
SECTION 4 — SHOPIFY
Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our store and provide our Services.
Shopify may collect and process personal information relating to your use of our store, transactions and interactions with the Services.
Information may be shared with Shopify and its affiliated companies, service providers and partners where necessary to provide and improve the ecommerce platform, prevent fraud, maintain security and provide functionality requested through our store.
Shopify's handling of personal information is also governed by its own applicable privacy terms and policies.
SECTION 5 — COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand website performance and provide relevant marketing where permitted.
These technologies may be used for:
Essential website functionality.
Shopping cart and checkout functionality.
Security and fraud prevention.
Analytics and performance measurement.
Remembering preferences.
Advertising and marketing measurement.
You may be able to manage certain cookie preferences through our website or your browser settings.
Disabling certain cookies may affect the functionality of parts of our Services.
SECTION 6 — HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.
These may include:
Shopify and ecommerce technology providers.
Payment processors and financial service providers.
Warehousing and fulfillment partners.
Shipping and logistics providers.
Customer support providers.
Analytics and technology providers.
Marketing and advertising providers.
Professional advisers, including accountants, legal advisers and consultants.
Government authorities, regulators or law enforcement where required by law.
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets or similar business transaction.
We do not disclose personal information except for legitimate business purposes, with your consent, or as otherwise permitted or required by law.
SECTION 7 — FULFILLMENT AND SHIPPING PARTNERS
RAVENZO operates an online retail business and may work with third-party fulfillment and logistics providers located in different countries.
To fulfill and deliver your order, necessary information such as your name, delivery address, telephone number, email address and order details may be provided to fulfillment providers and shipping carriers.
These parties receive only the information reasonably necessary to perform their services and are expected to handle personal information appropriately.
SECTION 8 — MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information to provide information about products, promotions, new releases and other RAVENZO updates that may interest you.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the relevant message.
Even if you opt out of marketing communications, we may continue sending non-promotional communications relating to transactions, orders, customer service, security or important changes to our Services.
SECTION 9 — BEHAVIOURAL ADVERTISING
We may work with advertising and analytics providers to understand how visitors interact with our Services and to measure or personalize advertising where permitted.
Depending on your location, applicable law may provide rights to opt out of certain uses or disclosures of personal information for targeted advertising, cross-context behavioural advertising or similar activities.
Where required, appropriate privacy controls will be made available to exercise these choices.
SECTION 10 — YOUR PRIVACY CHOICES
Depending on your location and applicable law, you may have choices regarding how certain personal information is used.
These may include the ability to:
Manage cookie preferences.
Opt out of promotional communications.
Withdraw consent where processing relies on consent.
Request that certain personal information not be used for targeted advertising.
Exercise applicable rights concerning the sale or sharing of personal information where those concepts are defined by local law.
We will honor valid privacy requests as required by applicable law.
SECTION 11 — YOUR RIGHTS
Depending on where you live, you may have some or all of the following rights:
Right to Access
Request access to personal information we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal information.
Right to Deletion
Request deletion of certain personal information, subject to legal exceptions.
Right to Restrict Processing
Request restrictions on certain processing activities where applicable.
Right to Object
Object to certain uses of your personal information where permitted.
Right to Data Portability
Request certain personal information in a portable format where applicable.
Right to Withdraw Consent
Withdraw consent where consent is the legal basis for processing.
You will not be discriminated against for exercising privacy rights available to you under applicable law.
SECTION 12 — PRIVACY REQUESTS
To exercise an applicable privacy right, contact us at:
We may need to verify your identity before completing certain requests.
Where permitted, you may appoint an authorized representative to submit a request on your behalf. We may require evidence confirming their authority and may also need to verify your identity directly.
We will respond within the timeframe required by applicable law.
SECTION 13 — INTERNATIONAL TRANSFERS
Because RAVENZO operates online and works with international technology, fulfillment, payment and logistics providers, your personal information may be processed in countries outside your country of residence.
Privacy and data protection laws in those countries may differ from those in your jurisdiction.
Where required by applicable law, we use or rely upon appropriate mechanisms and safeguards for international transfers of personal information.
SECTION 14 — SECURITY
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and should not share your password with others.
SECTION 15 — DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, fulfill legal and regulatory obligations, resolve disputes, prevent fraud and enforce our agreements.
Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.
When personal information is no longer reasonably required, we may delete or anonymize it in accordance with applicable law and our retention practices.
SECTION 16 — CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
SECTION 17 — THIRD-PARTY WEBSITES
Our Services may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy, security or content practices of third-party websites.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
SECTION 18 — AUSTRALIAN CUSTOMERS
RAVENZO is based in Australia and handles personal information in accordance with applicable Australian privacy requirements.
Where applicable, Australian customers may request access to or correction of personal information held about them.
If you have a privacy concern, please contact us first so we can review and address your enquiry.
SECTION 19 — INTERNATIONAL PRIVACY RIGHTS
Customers located outside Australia may have additional privacy rights under the laws of their jurisdiction.
This may include rights available under privacy and data protection laws in the European Economic Area, United Kingdom, United States and other jurisdictions.
Where these laws apply to our processing activities, RAVENZO will process valid requests and provide applicable rights as required by law.
SECTION 20 — COMPLAINTS
If you have concerns about how we collect, use or otherwise process your personal information, please contact us using the details below.
We will review privacy complaints and aim to respond within a reasonable period.
Depending on your location, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
We encourage you to contact us first so we have an opportunity to address your concern.
SECTION 21 — CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, legal requirements or other operational reasons.
The updated version will be published on this page and the “Last updated” date will be revised accordingly.
Where required by applicable law, we will provide additional notice of material changes.
SECTION 22 — CONTACT INFORMATION
For questions about this Privacy Policy, privacy requests or concerns regarding your personal information, please contact:
RAVENZO Customer Care
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868
Business Correspondence Address:
164–166 Parramatta Road
Stanmore, NSW 2048
Australia
RAVENZO operates primarily as an online retailer. This address is provided for business correspondence and is not a physical retail store or customer return location.