Refund policy
RETURNS & REFUNDS
At RAVENZO, we want you to feel confident with every purchase. If something isn’t quite right, eligible items may be returned within 30 days of delivery, subject to the conditions below.
30-DAY RETURNS
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
- Be unworn, unused, and in its original condition.
- Have all original tags and labels attached.
- Be returned with its original packaging where applicable.
- Show no signs of wear, washing, alteration, damage, stains, fragrance, or misuse.
- Be accompanied by valid proof of purchase.
Items that do not meet these requirements may not be accepted.
FREE RETURNS
For eligible returns, RAVENZO provides complimentary return shipping.
Before returning an item, you must contact our Customer Care team to initiate your return and receive the appropriate return instructions.
Do not send products to our business address or any address shown on your order without prior authorization.
Unauthorized returns may not be accepted or processed.
HOW TO REQUEST A RETURN
To begin a return, contact:
Please include your:
Order number
Name and email used to place the order
Item(s) you wish to return
Reason for the return
Once your request has been reviewed and approved, we will provide return instructions and, where applicable, a prepaid return shipping label.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
RAVENZO does not charge a restocking fee for eligible returns.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at customer.ravenzo@outlook.com.
Please include your order number and clear photographs of the item and packaging where applicable.
Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
EXCHANGES
We currently recommend returning the eligible item and placing a new order for your preferred size, colour, or style.
This helps ensure that your preferred replacement remains available and allows your new order to be processed without waiting for the original return to reach us.
ORDER CANCELLATIONS
Orders may be cancelled before fulfillment begins.
If you wish to cancel your order, contact us as soon as possible at customer.ravenzo@outlook.com.
Once an order has been fulfilled or dispatched, it can no longer be cancelled. You may instead request an eligible return after receiving the order.
FINAL SALE ITEMS
Items clearly marked “Final Sale” at the time of purchase are generally not eligible for return, exchange, or cancellation once fulfilled, except where required by applicable consumer law.
Any applicable Final Sale restrictions will be clearly identified before purchase.
NON-RETURNABLE ITEMS
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return once used, worn, altered, washed, or otherwise no longer in their original condition.
Gift cards and any other items specifically identified as non-returnable or Final Sale at the time of purchase are also excluded, except where otherwise required by law.
RETURNED OR REFUSED DELIVERIES
Please do not refuse a delivery as a method of returning an order.
Packages returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect may require additional review before a refund can be processed.
Any non-refundable carrier, customs, or related charges incurred may be deducted where permitted by applicable law.
CONSUMER RIGHTS
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
For customers in Australia, your rights under the Australian Consumer Law continue to apply in addition to this policy.
CONTACT US
For return, cancellation, or refund assistance:
RAVENZO Customer Care
Email: customer.ravenzo@outlook.com
Phone: +61 468 129 868
Please include your order number when contacting us about an existing purchase.